Refund Policy

This policy applies to Developer and Pro subscriptions purchased directly through the CodecLens checkout operated by Paddle. Paddle acts as the Merchant of Record and processes approved refunds to the original payment method.

Enterprise purchases, custom services, and separately signed agreements are governed by the applicable order form or agreement where their terms differ from this policy.

You may request a refund within 14 calendar days of the initial Developer or Pro subscription purchase. The request must identify the purchase and be submitted through the CodecLens contact page before the 14-day period expires.

You may request a refund within 7 calendar days of a monthly or annual renewal only if the paid CodecLens features have not been used after that renewal. Continued use after renewal makes the renewal ineligible for this discretionary refund, except where applicable law requires otherwise.

Refunds are not normally provided for requests outside the applicable window, paid features used after a renewal, fraud, abuse, violation of the CodecLens terms, or transactions already subject to a chargeback or payment dispute.

Custom work, professional services, Enterprise deliverables, and other work performed under a separate agreement are non-refundable unless that agreement states otherwise. These limits do not override rights that cannot legally be excluded.

Open the CodecLens contact page, select Refund request, and provide the purchaser email address, Paddle transaction or receipt number, purchase date, plan, and reason for the request. Do not send a complete card number or other sensitive payment credentials.

Submitting a request does not itself cancel an active subscription. Cancel the subscription through the available billing portal or ask us to assist with cancellation in the same message.

CodecLens aims to review and respond to a complete refund request within 3 business days. We may ask for information needed to locate the transaction, confirm eligibility, or investigate suspected abuse.

Approved refunds are submitted through Paddle to the original payment method. They typically appear within 5 to 10 business days after approval, but the final timing depends on Paddle, the payment network, and your bank. Currency conversion or bank fees may not be recoverable.

Cancellation stops the next automatic renewal and normally takes effect at the end of the current paid billing period. It does not automatically refund the current period. See the Terms of Use for subscription access after cancellation or payment failure.

Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. Where mandatory law provides a different remedy or period, that law controls.